Returns & Exchanges

We want you to be fully satisfied with your PALLADIUM purchase, which is why we offer a 30-day return window for all unworn items in their original packaging. Whether the fit isn't right or you've changed your mind, our streamlined process ensures a quick resolution for your fashion needs.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Securely place the unworn footwear or apparel in its original box, ensuring all tags and protective packaging are intact.

• 3.
  Attach the Label

  Download and print your prepaid shipping label from the portal and affix it clearly to the outside of your return package.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your receipt; your refund or exchange will be processed within 7-10 business days of receipt.