Frequently Asked Questions

Everything you need to know about your PALLADIUM experience.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging. Please visit our returns portal to generate a prepaid shipping label.

Do you ship internationally?

Yes, PALLADIUM ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.

How do I determine the right size for me?

We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for the most comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.

Are your materials sustainably sourced?

PALLADIUM is committed to ethical fashion. We use organic cotton, recycled polyester, and responsibly sourced leather across our collections to minimize our environmental footprint.